Terms and Conditions
Welcome to poiema.com.sg website. Stated below are the Terms and Conditions governing the placing of orders and the use of our website poiema.com.sg. These Terms and Conditions are a legally binding contract and you accept these Terms and Conditions when you use this website. We reserve the right to make changes to these Terms and Conditions from time to time which shall take effect immediately from the date of posting on this website. Accessing, browsing or otherwise using the site and its services indicates your agreement to all the terms and conditions in this agreement, so please read this agreement carefully before proceeding. If you do not accept these Terms and Conditions or any part of them you should stop using this website immediately.
Registration and Information
The price of our products and services are subject to delivery costs and GST and shall be the price stated on our order form. Where no price is stated on our order form, the price shall be the price listed in our price list or website which shall be current at the date and time of your order.
Although we try to ensure all our prices displayed on our website are accurate, errors may sometimes occur. If we discover an error in the price of an item you have ordered we will contact you as soon as possible. You will have the option to reconfirm your order at the correct price or cancel it. We will also reserve the right to change the price of the products and services at any time before delivery of the products and services to reflect any increase in the cost to us which may be due to factors beyond our control (for example, any foreign exchange fluctuation, currency regulation, alteration of import or other duties, increases in labour, materials or other manufacturing costs, changes in delivery dates, quantities or specifications for the products or services requested by you or any delay caused by any information or instructions given by you or a failure by you to provide us with any adequate information or instructions).
Also, the price for our products on our online store may or may not be at the retail counters.
We do not accept any liability for any discrepancy between the prices in our physical stores and online store. Also, from time to time, especially during sales or promotional periods, we may offer additional discounts for purchases online from poiema.com.sg that does not apply to the physical stores or vice versa.
You may choose one of the following delivery options when placing your order with us:
- Self-Collection (applicable for Singapore purchases only)
For self-collection, you can collect your order at our office from 9am to 6pm from Mondays to Fridays (except for Public Holidays). You are required to provide IC verification as well as invoice of purchase.
- Local Delivery
- For purchases above S$300, there would be free delivery service.
- For purchases below S$300, a S$20 delivery fee applies.
*All local deliveries will be made within 3-5 working days through an outsourced delivery service.
- Delivery should be acknowledged by you or your authorized recipient during the delivery on the invoice presented by the delivery personnel. You should ensure that an authorized recipient is present at the delivery address during the selected timeslot to receive the delivery, failing which, POIEMA reserves the right to charge you a re-delivery fee for each subsequent trip.
Evidence of Delivery
Your order will be deemed to be delivered once we receive the authorised couriers’ delivery note/invoice which, when and howsoever signed as acknowledgement of receipt of the product and services, will be proof of delivery by us of the products and services specified therein.
Failure to take Delivery
If you fail to take delivery of the products and services or if you fail to give us adequate delivery information and instructions when placing your order with us, POIEMA reserves the right to store the products ordered until actual delivery and charge you for the extra costs of a second or more delivery.
The mode of payment for online purchases is strictly via PaymentExpress. We shall issue receipts for all payments received by us. Time of payment of the price of the products and services shall be of the essence. The product will be sent out only after full payment has been received.
You may cancel your order immediately after it has been submitted, up to one (1) day before the scheduled delivery date. Once your order has been dispatched from the warehouse, we will not accept the cancellation of any products and services. Thereafter, it will be deemed as return product which you will receive a full refund of the merchandise ONLY (including applicable taxes); shipping and handling fee will not be refunded. All cancellations must be made by telephone, fax or email and must be supported by valid reasons. For the avoidance of doubt, the ability to source or obtain the same products and/or services specified in your order for a lower price shall not amount to a valid reason entitling you to cancel your order.
We shall also be entitled to cancel the purchase or suspend any further deliveries to you without any liability whatsoever, if you make any voluntary arrangement with your creditors or become bankrupt or become subject to an administration order or go into liquidation, have a receiver, liquidator or administrator appointed over any of your property or assets, cease, or threaten to cease, to carry on business, or if we reasonably believe that any of the above mentioned events is about to occur to you.
All products, once sold are non-returnable. However, exceptions will be made for wrong delivery or faulty products provided they are reported to Customer Service within 3 days upon acceptance of delivery. All such products must be returned to us in their original packaging within 7 days of receipt of goods for a full refund of the purchase price or for replacement of the product whichever applies. For products with installation and exhaustible parts, the cost for installation and exhaustible parts shall be bear by you. All returns must be accompanied with the sales invoice with the date of purchase and serial number clearly printed on it for verification. Return of products will only be at our office at No.7 Tues Bay Walk Singapore 637756 . Please note that we may request for you to email/send pictures of damaged or defective merchandise.
All returns are at your responsibilities until they reach our office.
Refunds of any monies for products and services ordered and/or cancelled are entirely within our discretion. In the event that we agree to refund any monies to you, the refund shall be made by us within 7 to 21 working days via the bank account information you have provided to us when registering. A refund of merchandise and taxes will be given however shipping and handling for the delivery and pick up will not be refunded.
Notwithstanding this, we reserve the right to charge you a flat fee of S$50 for the administrative, packing and delivery costs incurred by us in processing, preparing and delivering your order and subsequent refund.
Warranty Terms and Conditions
This warranty is valid for product installed and used in Singapore only and for the warranty period stated in the Operation Instruction/Invoice. The commencing of the warranty is from the date of original purchase.
The warranty guarantees the products and all parts thereof to be free from defects in material and workmanship. Any application under this warranty is limited to the repairing, or replacement of any part which proves to be defective within the warranty period.
This warranty does not cover damages and/or defects resulting from:
- Accidents, abuse, misuse, improper installation, or any manner of tampering
- Usage of wrong electrical supply/voltage
- Usage not in accordance with the operation instructions
- Any unauthorized repairs
- Any alteration or modification made to the product
- Normal usage wear and tear, finishes or consumables
- Corrosion, rusting or stains
- Losses, damages, defects and malfunctions caused by fire
This warranty does not cover:
- Parts requiring replacement due to normal wear and tear, corrosion or stain
- Damage due to other equipment/solutions being used in conjunction with this unit
- Transportation, delivery and incidental cost incurred in fulfilment of this warranty. The purchaser shall be fully responsible for the due delivery of the product for any repair work to “Vicky’s Import & Export PTE LTD” and for the subsequent collection therefore of the product after the said work has been done. Any product to be repaired must be sent to POIEMA Customer Service Centre directly. No outdoor servicing will be provided. For collection and return of repair set, a transportation fee of $30 is applicable.
In no event shall “Vicky’s Import & Export PTE LTD” be liable to the purchaser for any consequential damages or loss including, without limitation, injury to person or property and loss of use of the products. Please retain the original purchase receipt for verification purposes when required.
“Vicky’s Import & Export PTE LTD” reserves all rights to replace any product with another of similar value if deemed appropriate, subject to availability.
This warranty is invalid if the serial number on the product has been altered, defaced or removed.
Liability and Waivers
We will not be liable for any product loss: caused as a result of any inaccuracy in the order or information you have provided us and shall not be liable for any loss arising from any errors made in the order that you have placed with us; or caused by fair wear and tear, wilful damage, negligence, abnormal working conditions, failure to follow our instructions or misuse or alteration or repair of the products without our express written approval.
Intellectual Property Rights
The images, graphics, text, pictures, sounds, animations and videos applets and scripts operating, operating in, or which form part of, this website as well as their arrangements on our website owned by Vicky’s Import & Export PTE LTD and are subject to the laws of copyright and other related rights. The contents of this website may not be copied, distributed, changed or made available to third parties. Our website may also include pictures, which are subject to the copyrights of third parties. Unless otherwise stated all trademarks on our website are also protected. You may not make any commercial use of any information provided on the Site or make any use of the Site for the benefit of other business unless explicitly permitted by us in advance. No permission to use our intellectual property or the intellectual property of third parties on our website is granted. You are also prohibited from providing a link to this website or displaying any web pages which form part of this website in any html frame without obtaining our or the relevant third party’s express written permission before doing so.
Accuracy of Information
The images, graphics, text, pictures, sounds, animations and videos applets and scripts operating, operating in, or which form part of, this website is provided on an “as is” basis. We make no representations, endorsements or warranties as to their accuracy. We will not be liable for any action taken (or not taken) in reliance upon the images, graphics, text, pictures, sounds, animations and videos applets and scripts operating, operating in, or which form part of, this website which action shall be taken entirely at your own risk. We reserve the right to make any changes to the images, graphics, text, pictures, sounds, animations and videos applets and scripts operating, operating in, or which form part of, this website without notice and without liability to you.
We do not have control over the Internet or over the means through which you have gained access to this website. We accept no responsibility and shall not be liable for any service interruption or the transmission of viruses or other harmful computer code through this website.
The laws of the Republic of Singapore shall govern these terms and conditions and the courts of the Republic of Singapore shall have jurisdiction over any disputes between us and you in respect of these terms and conditions and the use of this website.